Dear Support :
I find the endppoint accplication has a problem ,
example , I install endpoint to protect data , and I use skype to attech a file,
But I do not send this fie yet , the endpoint had been trigger insdent.
I open a case and I get the receive those infomaton:
When some applications browse file, there are 2 methods they can use:
A. Call the system process, the system process will pop up the window to browse file / folder, and then return the path and name for the selected file.
The application get the filename and path, read the file content.
So, Websense Endpoint analyzes the transaction when the application access the file, generate incident..
B. The application contains the code to browse file. It browses the files itself.
So, Websense Endpoint analyzes the transaction when the application browse the files, generate incident
The Endpoint cannot distinguish the transaction for browse / access the files.
If endpoint do not Identificate browse / access , it will trigger many false insdent.
does is possiable to add this function in new version?