Hello,
When I run an investigation report on a specific user and drill down in the report to where I can see the exact URL string, I can't always view the video. Some URL's work and other timeout or go nowhere. Is there a way to filter the report to only show results of URL's that video actually work? Same for google.videos that route back to youtube. I also get 443 timeout page when I click on most videos link from the URL report I generated. Anybody else with this similar issue?
Team
We would like to enable selected “end user” employees with limited access to the Websense Site Look Up tool ONLY so they can request classification of uncategorized websites. This will simplify our internal support processes substantially.
These users should not be able to download software or view any knowledge base articles etc from the Websense portal.
Please note that the reason for this request is that we are finding that there many business sites used in the New Zealand market place which Websense has not categorised. This is causing considerable inconvenience for our users.
I setup an Exception for a user to be able to go to a specific website. The user tried and still can't get there. When I do a test filter I get
| Result: | SECURITY OVERRIDE BLOCKED |
| Category: | Parked Domain |
| Details: | Found in Master Database category. |
SECURITY OVERRIDE BLOCKED | |
How can I exempt this particular domain?
Hi,
I've created an exception for staff to access the Prezi website. All can access the main page but when clicking on the "Log in" button IE displays "Cannot display the web page". I have unrestricted access and can get to it all. Shouldn't the one exception allow access to the whole site?
Allow Websense the option to scan all websites for just the latest browser based critical outbreaks? I know that there will be a performance impact if all website content is scanned, but at least give the customer the ability to quickly turn on an option to scan for browser critical outbreaks.
I have been asked to produce a report on ALL user activity to bbc.co.uk, which includes drilling down to the level of what articles have been read by the users.
Which report do I use to edit and how can I set it up specifically for reporting on bbc.co.uk URLs? Hopefully you can you advise. Thanks, in advance.
Problem:
Client has a Windows Domain with 2 clustered V5000 appliances acting as Proxy & Filtering.
this works as expected for Windows Servers & users.
They have added a Unix server with an application that makes a SSL connection to an external web site.
They have added the IP address of the Unix server to the Clients list in Websense and assigned a Policy to this client to filter access to the required URL (and only the required URL).
The application will not connect to the site and the extended proxy log shows a 403 forbidden error.
If they open a web browser on the Unix box and browse to this URL Websense prompts them for user credentials. They can enter Windows AD credentials in the logon prompt and connect to the site. The application will then work for a few minutes before failing again with a 403 error in the proxy log.
How can I configure Websense / V5000 proxy to not prompt the Unix server IP address for user credentials to connect to the web but still filter traffic so only traffic to the specified custom URL's are allowed?
Cheers,
Anthony.
When I try to create a new case, or view existing ones in MyWebsense, I get the following error: "You have encountered an error. We were unable to load the page you are requesting."
Please help
Hi Team
I need to allow Gmail just for one Organization Unit! How can I do that? (WSGA with WCG!)
Thanks!
I have WES 7.3 with Hotfix 7 and none of the "ruled" messages are showing up in my Queues.
On the message administrator console, It displays yesterday messages, but it fails to display the today messages.
Could someone please help me.
Dear Support,
When I send a message to an external e-mail account without using Websense Cloud Mail Control as Smart Host, I recieve from my Exchange Server the Standard Delivery Report.
If I re-enable Websense Cloud Mail Control as Smart Host, I don’t recieve any kind of Delivery Reports.
This is very important for us if we want to have confirmation that an important mail has reached it's destination.
Does Websense Mail Control support these kind of reports?
We have Exchange 2010 SP3 rollup5.
Thank you
Luca
We have Monitoring set up over the IP address of a Server and I see that there are also entries on some servers from another "Websense Monitoring Port" the IP is 1.1.1.1, I am using 6.3.3 WS on these servers and I am not even certain that the 1.1.1.1 is even necessary.
Is there any reason to have another NIC configured like this when there is already monitoring from the server's IP address to begin with?
Hi Websense,
We're looking at setting up some connections with external partners using SFTP authenticated using a public / private key pair.
To protect from misuse, we'd like to make sure that no one could send the private key files used for these connections out of the network. Are there any available content classifiers that could be used for identifying private key files?
You can generate a keyfile pair using Puttygen (part of Putty). I've already tested using the built in encryption content classifiers (including Encrypted files (unknown format)) but none seem to detect the private key file.
Please could a content classifier for public and private key files be added to an upcoming release of DSS?
Thanks,
Phil.
We have been using Websense for two years now, thankfully our contract will soon be up for renewal. Technical and customer support is by far the worst of any service company I currently deal with. Initial responses from support staff are inadequate, effectively emailing you to say they have the problem noted. Then nothing for days at a time. We currently have a case which has had no response from Websense for twenty five days. Is that acceptable?
We are using the V5000G2 appliance, and each patch release is worse than the last. I have never been able to successfully get a patch installed without it breaking other parts of the product or requiring several remote sessions to get it working. It’s not good enough for the price you pay
Websense is an overcomplicated product which is disjointed and difficult to manage. It requires a lot of internal support hours to have it running effectively. There are very few technical consultants with Websense that I have worked with which are actually knowledgably about the product and able to support it well. Often the support consultant expects you to know the product inside out, I’m sorry but this is why we pay for support!
I would not be happy recommending Websense to anyone and it will be difficult to be persuaded to stick with this product.
Hi,
I have issue that when I create new computer from scratch I can't slide from proxy server
I get the page can't be display
when I remove the "enable integrated windows " from the explorer it's work
and there is no problem when I slide on https protocol
Thanks
I have logged a support ticket, but it might be more quickly answered here. Is it possible to manage a virtual image ESG deployment running 7.8.2 when my triton server runs code 7.7.3 ? I'm guessing not, but it would enable me to have a redundant system while I upgrade my physical 7.7.3's.
Is there a way to allow users to access a category, say - Personal Network Storage and Backup, to download stuff, but block them from uploading any material?
Our current version is Web Security 7.6.2.xxxx
Thanks,
The below is my mail to websense. Still they cant resolve the issue, i will be switching to new product soon
I have spent almost 5 to 6 hour of my time with the various support team for the resolution and nothing achieved till. And I am sure it is a software issue the upgrade will resolve I am sure it is not a network related issue because nothing is changed in our network for the last one year and we don't have other issues in the network. I can see the troubleshooting sessions had lot of changes in many files and many settings files change and consumed more time. I am sure the upgrade will not take that much effort and time as a experienced support persons. Not sure what is the hesitations and risk and why it is not in the scope of support as we are eligible customer and it is your product. As a customer we are not expert in doing this and it will be difficult for us. Similar issue happened on our symantec antivirus server, and support team of symantec upgraded the software during the remote session based on our request and resolved the issue in one remote session within one hour time. I can send the symantec report to you if you want to know how others support is? Why I am sayings this is I don't understand why websense is not doing this service to their customer. I am not happy at all the service of websense and the support is very poor in terms of my experience. If you still not willing to help us and don't want us to use websens, please close this ticket and we will need to review our usage of wesense and might consider to switch to other vendor. They are ready to give their solution with competitor price. Note that since this bad experience, we might need to review our DLP solution to other vendor. No more explanation is required please close this ticket if you don't help us to upgrade our product remotely. I will forward all the corresponding upon the closing to the websense management and sales for their understanding and for their future commitment to atleast other customers why thy can't do the remote upgrade service?
We are looking to migrate from a TMG proxy with the Websene plugin to utilizing the WSG. One issue is the routing of third party applications that are not proxy aware on client systems, workstations and laptops. We currently utilize the TMG client to handle that function, but how would that work when using a WSG appliance. A requirement is that all client initiated traffic to the Internet be authenticated with the user’s credentials. When discussing this situation with others, they consensus I received was that I would have to create an exception and allow the applications to connect to any Internet resources unauthenticated. Is this correct? Has anyone else migrated from TMG to the WSG? What were some of the issues, pros and cons that were discovered? Thanks
Hi,
I have a requirement to receive blind copies of emails which match specific lexical rules, with a TAG on the subject to easily identify which lexical rule it hit, but at the same time, leave the subject unaltered for the original intended recipient.
Cheers