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Investigate user automatically adding "http://" before the user name

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Hi,

When I enter a username on the Investigate User box then get redirected to Investigative Reports, http:// is added before the username and the report is empty, after deleting the http:// and redoing the search via Investigative Reports the report is generated normally so. This issue only happens when I use the Investigate User box to generate a Investigative Report.

Example:

Investigate User box: Jane Doe

Investigative reports(redirected by Investigate User box): http://Jane Doe

Any insight regarding this issue?

 

Thanks in advance.

~David


Access Denied prompt page

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I know this is most likely a stupid question but... 

We have several different locations using the websense cloud portal so I do not want to modify their access denied pages. 

I want to modify the default access denied page for say web email but only for people filtering through my Policy. So, how can I say prompt for going to personal web email (gmail/yahoo) so the user has to hit continue but have it as my own page and not everyone (several different sub domains)? I found under "notifications" and "block pages & notifications" I can create one and name it as I see fit but how to point to that page.. 

Thank you for your time.. 

Voltage Landing Page Customization

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We would like the ability to customize the web site you go to after clicking on the encrypted email notification sending you to Voltage page hosted by Websense.

Right now you leave our company branded email and go to a Websense page.  This could easily confuse many customers.

Link is no longer valid but still shows Websense / Voltage landing page.


Example of link:

https://voltage-pp-0000.secure-mailcontrol.com/es?pubToken=ChRvhZIIqCUS2VII0Dj8hGJ0&c=c3&h=h-1897686898&url=https%3A%2F%2Fvoltage-pp-0000.secure-mailcontrol.com%2Frauth%3FpubToken%3DChRvhZIIqCUS2VII0Dj8hGJ0%26c%3Dc3%26h%3Dh-1897686898%26messageId%3D79083357b66c9bc6532e6fe8b665c684c0e17

 

 

Empty reports, no available partitions listed

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A couple of days ago I ran out of space on sql server (2008 r2). After solving the disk space problem I started getting empty reports. Following the diagnostics suggested on the article below, found out that the Log Server connect to the database and it is working fine and sending data to sql, as there is no log build up on the \bin\cache folder.

http://www.websense.com/support/article/t-kbarticle/v7-Why-is-Log-Server-not-recording-data-1258048458667

However if I click once into the configuration in Settings > Reporting > Log Database, Websense return an internal error. If I click again on "Log Database" the error goes away, but the "Available Partitions" table is empty. The "Manualy Create Partition" button works, I see the new partition using SQL Management Studio, but still nothing show up on Available partitions. Then I followed the advice on this article:

http://www.websense.com/support/article/kbarticle/Re-attach-Websense-log-database

The wse_partitions table contains all three partitions, none of them marked as deleted or offline.

Any ideas on how to make the partitions show up again? Already tried creating a new ODBC connection and detaching and attaching the databases to no avail.

IP address is showing up instead of User names in "User" column in RTM

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Hi

IP address is showing up instead of User names in "User" column in RTM. But AD integration is working as we are logging into WebSense only through AD account.

Any ideas?

 

Regards,

 

Balaji

Support for filtering users on Citrix XenApp 6.5

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We upgraded from Citrix Presentation Manager 4.5 to XenApp 6.5 in the fall and from what I can tell, 7.5, 7.6 nor 7.7 -- none of these Websense Web Security products support integration with XenApp 6.5   only 5 and 6.0  Websense has always supported Citrix integration (for user based policy), and 6.5 has been out for over a year... I'm really disappointed that Websense has not provided support for it, unless I just don't see where /how ?  How are others handling this issue?  I suppose I could continue filtering with a general policy, but when human resources asks me for a report to show web browsing activity for an individual citrix user, I will be left explaining that I cannot provide it ....   Is there an ETA for XenApp 6.5 integration support ?  This is really important and may result in my searchign for another product/solution all together.. which would be a shame.

New sub-Category within Business and Economy-Payday Loans

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My Company has asked me if there is a category for payday loans, which there is not, other local Government organisations have been creating their own block category and placed as many payday loans into this category and blocked it,to date well over a hundred sites and counting,  as more and more of these legal loan shark companies are being created it would be a full time job to keep on tabs with these new websites, can Websense create a new category and recatogarise these websites which are targeting the vulnerable within our organisations.

Error code 302 rather than 40x

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When requesting a filtered address, the Websense proxy first sends a 302 HTTP Redirect status to a diagnostic URL, then redirect to an HTML web page. As it is not an error code, it is not interpreted by the usual update scripts (like script to upgrade python) as an error, which means that the script reports a success. It is then very confusing to understand why the global update doesn’t work properly.

The Websense proxy should send a ERROR status, which should be an 402 (or 405 or something like that) code. In that case it would be effectively interpreted by the update script as an error.


customizing block pages on V10K

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it doesn't look like we can customize the following block pages currently (nor do they contain any info relating to Websense, making it confusing for both Users / Administrators):

 

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Unknown Host

Description: Unable to locate the server named "doamin.com" --- the server does not have a DNS entry.  Perhaps there is a misspelling in the server name, or the server no longer exists.  Double-check the name and try again.

 

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Connection refused

Description: Connection refused

 

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Can we get an FR number for this please?

 

Thanks,

 

Phil 

Endpoint Service "Websense SaaS Service" does not start

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Hi,

on 4 pcs (WIN/ 64bit) I have had the problem, that after some days the enpoint Service "Websense SaaS Service" was not starting anymore. The only resolution was to uninstall and install the Endpoint service again. Anybody knows this issue?

Endpoint Version: 1.2.7.6.1138

thanks

Risk Class changes not affecting reporting (WS 7.7.0)

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Hi All,

I am using Websense web security 7.7.0.

My security specialist has requested a daily scheduled report to show requests filtered through Websense that have been assigned particular sub-categories under 'Security' (e.g. malicious websites, Keyloggers, spyware etc. but not Custom-Encrypted Uploads or Files containing Passwords).

After looking through all the Presentation reports and finding nothing that allows me to generate a detailed list of requests like this, I thought the added flexibility of Investigative reporting would be the way to go.  However, I found no way to select multiple subcategories to show in the same report.  Either the whole 'Security' category, or single subcategories were my only options.

I attempted to work around Websense reporting shortcomings by changing the risk class definition of "Security Risk" to only include the sub-categories I wanted (removing things like Parked Domains and Freeware/Software download) and was planning to generate a detailed investigative report with the results I needed.  

I made the risk class changes last week, and this morning ran an investigative report detailing requests flagged as "security risks" so far today only to find URLs categorised as Freeware/Software downloads or Parked Domains still appearing on the report.  I wasn't sure if I needed to 'move' these categories to another risk class but have noticed they already appear in "Productivity Loss" by default.

Is there another setting I have missed to have the reporting provide these unexpected results?

Syslog Configuration

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Hello,

Is there a way to configure syslog logging in Websense security to an external log server and if so, what port is required? Port 514 is the normal syslog port but that's not allowed for logging in Websense. Ports range 1024 - 65535 is needed in this situation.

Any help you can provide would be very helpful.

Thank you.

 

 

Test (please delete)

Allow only specific IP address of a domain in a particular server

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Hi

Can we limit access in websense for a single internal server to specific domains

Balaji

Contact No:+1-571-762-8801

Logging Service Stopped (Websense Log Server Service)

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If you do not frequently review the logging reports it is possible for the 'Websense Log Server' Service to stop for whatever reason and no one to be aware that it has. This will result in no logging of website access and has the potential to be for a significant period.

As this is a core feature of the product it would be helpful to be made aware of this fact via an email to relevant IT staff or a similar notification procedure.

Please could you investigate the potential of a notification system that advises of core functionality loss. Specifically for the purpose of this request this would be notification that the 'Websense Log Server' Service has stopped or has stopped for a period, ie if the service was stopped then an email could be generated every day to advise that this service was not working to ensure that it is not missed.


Juniper Citrix Client

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Hi,

We have a client that needs us to connect to their Citrix environment by using  Juniper VPN and the Juniper Citrix Client. 

We can create the VPN fine but when we get to the section that launches the Citrix client, it fails and says there are no citrix servers configured on the address. If i bypass Websense by directing the traffic directly through the firewall, it works fine. I've check the access logs for each user on the server and there is nothing logged in regards to the site we're trying to connect to. I've also run testlogserver.exe to view the traffic from a specific user when trying to connect but again there is no mention of this connection and the traffic to the server doesn't appear in the testlog output.

Does Websense handle traffic differently for Juniper VPN's or Citrix?

Matt

 

Troubleshooting Policy Broker

customize block pages

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We need  to create a page for quota an another page for blocked content without quota.

As I have read block pages use master.html to organize the contents of the page, and block.html for the blocking message but anyway when a page is blocked the block paged is showed, when quota page is shown the same page is shown but has additionally a qouta button.

So just to make it clear I need to know if it is possible to create a page for blocked content an another one for blocked content with qouta.

SSL Manager feature

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Hi,

According to my knowledge, in order to block HTTPS URLs we have to enable SSL Manager that allows HTTPS Content Inspection, but we are not able to enable this feature and it is saying it is not purchased as we are getting 2 alarms:

1)   Content Gateway subscription download failed: no registration key(13)

2)   Content Gateway subscription has expired.

My questions is, as the subscription key from TRITON is shared with WCG and it is still valid and not expired, why these alarms are shown? Does SSL Manager need additional key or subscription different from the TRITON one?

Thanks.

Database partitions

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Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4

I have a problem again with one of my V7.1 installations runnning on W2K3 and ISA 2006. It is creating lots of additional database partitions that appear to be empty!

In The Manager console and in the DBO.WSE_PARTITIONS table the partitions go up to 61, but in SQL they go up to 310 (not showing in WS Manager) and there are even database files higher than this that do not show up in SQL studio!

How can i remove these partitions without affecting the system? Can I just unmount them and delete them?

Also, why would it keep creating these partitions and not writing any data to them?

 

Thanks

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