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30mins+ delay in identifying users

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Hi All,

Running Websense Web Security 7.6.2.

Currently when users unplug their laptops at their desk and head to a meeting room and plug in there it can take 30 minutes to an hour (some cases, even more!) for Websense to apply their access.

I know this is because the new IP address they've been given hasn't been identified through DC Agent yet (I've checked XID maps), so they get granted the default policy.

The query interval for DC polling is set to 10 seconds both in TRITON and the configuration file with a 24 hour timeout.

DC Agent is the only transparent identification we have going on at the moment. Is Logon Agent going to be the only solution for this?

I was thinking about enabling the 'prompt user for logon information' option, but the impact to services running on servers is unknown thus isn't an option.

 

Thanks!


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