Hi all,
I had a quick question about internet browse time reports when a user has a website open that is periodically polling a server every few minutes. It produces browse times such as 8+ hours in a normal working day.
I understand why this is, as per IBT calculations described here: http://www.websense.com/support/article/t-kbarticle/Internet-Browse-Time-Reports-How-do-they-work, and so the report is technically 'correct', but it does mask a users true browsing behaviour. Is there anyway to filter this type of traffic from the report, or is there any feature or update that may deal with this as is skews reports?
Any feedback gratefully recieved!
Many thanks