Hi all,
Hopefully just a quickie... Do users have to use PEM to release emails? We have a need for users to release emails captured and quaranteed by Lexical rules.
When testing I noticed I could run my message report and see the offending emails with a release button. Clicking this brought up another screen (where I could view the email) but also said "The recipient of this message has not been allowed to release messages."
I checked the lexical rule again to make sure it allows users to view and release these emails. So the question is, is it something else overidding this release option I have missed or is it because I am not using PEM?
Thanks for any help
Phil