I have an employee that is needing to open an ebook. This ebook is downloaded as an acsm file. We have Adobe Digital Edition (ADE) associated in Windows to acsm files. The purpose of this file is to communicate with Adobe’s content server and register the ebook to your Adobe ID. This is where it breaks down and stops with an error message. I have gone as far as assigning this user to the "Permit All" policy which permits all categories and permits all protocols. Even after assignment to the permit all policy the user is unable to open the ebook. I then took the proxy out of the Internet settings to completely bypass Websense and the ebook loaded without error.
The error message that we receive in ADE is:
Unable to download
Error getting License. License Server Communication Problem:
E_STREAM_ERROR
We are using V5000 G2 running on version 7.8.1.
Has anyone else ran into this issue and if so what did you do to correct this issue?
Does Websense have any kind of a bypass that Adobe's authentication servers can be added to?
Thank you