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List of Multiple Feature Requests

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Here is a list of feature requests that my team and I have come up with. We would really like to see all of these added.

 

  1. The ability to copy a rule or an entire policy. We often create a policy with many complex rules. Having this ability would cut down on the creation time.
  2. The ability check and move multiple content classifiers at one time. 
  3. The ability to rearrange policies and rules within UI. This is only to assist in the organization of policies and large lists of rules.
  4. The ability to upload a CSV directly to a business unit, rather than having to upload at the domains view and then check into the business unit.
  5. The ability to sort the incident list by destination and policies.
  6. The ability to auto classify incidents. Not auto remediation, but assign "authorized business process" to specific incidents automatically. 
  7. Go back Button (or previous filter button) to quickly go back to previous search/filter after changing the filter properties. For Example: Initial filer is all new incidents, then we change the filter to all to a specific destination within the last 7 days, and then to quickly go back to previous all new incidents.

 

Please let me know if you need anything in more details. Thanks, I appreciate you time.

-Tom


IM support Line application

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Dear Supoort :

Now  in IM protocol only support MSN, skype , yahoo etc... ,

do not support line, but now  many user  use Line this application,

can add block or log this application in new function? 

Endpoint application file access function

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Dear Support :

I find the endppoint accplication has a problem , 

example , I install endpoint to protect data , and I use skype to attech a file,

But I do not send this fie yet , the endpoint had been trigger insdent.

I open  a case and I get the receive those infomaton:

When some applications browse file, there are 2 methods they can use:

A. Call the system process, the system process will pop up the window to browse file / folder, and then return the path and name for the selected file.

The application get the filename and path, read the file content.

So, Websense Endpoint analyzes the transaction when the application access the file, generate incident..

B. The application contains the code to browse file. It browses the files itself.

So, Websense Endpoint analyzes the transaction when the application browse the files, generate incident

The Endpoint cannot distinguish the transaction for browse / access the files.

If endpoint do not Identificate browse / access , it will trigger many false insdent.

does is possiable to add this function in new version?

 

Web Security Dashboard not working/updating

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Morning Folks:  

I am in a little bit of a pickle.  My dashboard is not working/reporting threats.  

So far, I have restarted the server, restarted the SQL service, and also checked to see the database size - it's at 5.6GB.  Haven't made any changes or installed patches in 2 months.  

Policy server is WIn2k8r2 12GB of RAM in a VM cluster.  

 

Thanks!

Cloud Email Security - Message center -Query message- Download CSV (Want new Column) on tracking_results.csv

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Hi Support,

On downloaded CVS(tracking_results.csv), we need new column that should have the status of email to recipient with transferred status ( "Successfully transferred") with status code 2.0.0. If email is unsuccessful, it should have ("User Unknown")status code 5.1.1.

Currently, we have to click each email  and check on log entries. it would be very helpful for us to get add a new column on the download spreadsheet on Query message.

Thanks,

Senthil.

How to add Websense to our on site Wi-Fi Network

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We are using the V5000 appliance and version 7.7.  We would like to know how we include users of our new Wi-Fi service to have Websense filter them, including guest users.

 

WS v7.6 - Can't delete custom category

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Hey all;

Running WS standalone v7.6.5 on Windows 2008 Server R2.  For some reason I can't delete any of the custom categories.  I had a look through support but don't see anything related to my version.  Just checking to see if this is a known issue with this version.

Thanks,

Carter

IPv6 in SurfControl??

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Today I was presented with mail from a domain that was apparently getting blocked by the Reputation/DNS Blacklist, and we are using the SurfControl Reputation Service.  I was going through the header information for this email and what immediately caught my attention was that this company is using IPv6 internally; there was only one IPv4 email address tagged on the email that didn't belong to us and it came up clean using the nslookup verification method.  My only guess is that it got blocked because it's IPv6 and we're still using an older version of SurfControl (6.0.1).  (It is coming through now that I've added their domain to the exclude list.)

Questions:  What are our options for getting mail working with IPv6, or at least so that we can receive from companies that are using it now?  We do still have support and maintenance so if it's a simple matter of updating I could look into that but I've held off of updating so far because the server this is installed on is an old overworked Win2003 server and I hate to add any more load to it.  I don't think I could talk upper management into getting a gateway device type setup until more companies complain about not being able to get mail through and I don't want to wait for the problem to boil over if there is something I can do now.  Any thoughts would be appreciated... thanks in advance!


can the autoconfig url be updated dynamically?

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We deployed the endpoint to 800 computers with the default autoconfig url and we really need to leverage some features like non-proxied destinations, which seems to require the use of one of the policy-specific pacfile urls.  I know we can push the new URL with a GPO but so far it seems like the endpoint will reset any changes made to the system proxy settings so I'm not sure if a GPO will really work.  Can this be updated dynamically on the existing installations?  I'd hate to have to remove/reboot/reinstall just to get the correct url onto the clients.

Auto Upload Uncategorized to be categorized

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Auto Upload Uncategorized to be categorized

 

 

shouldnt be hard to create an api or something to allow the uncategorized to be sent directly to websense for categorization

Completely lost

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Hi All,

I really don't understand what I need to do. The whole suite is very complicated. We currently have WebSecurity and all I can tell you is we have websense manager 7.1. I ave been tasked with setting up a new server with the new version on.

Firstly what the blue blazes do I download? There are a million (Slight exaggeration) different options. I have downloaded the Websense TRITON setup. Heaven only knows if that is correct or not. Then when it comes to setting it up, the complete procedure is a mystery. What is the difference between standalone mode and integrated mode? 

Or current filter only has one port, how the hell is it blocking anything? I don't think we have any clients on the computers?

Oh, help!

Ben

Recategorizing a Proxy Avoidance URL

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I have a URL that is being categorized as "Proxy Avoidance".

A user requested access to this URL, so I re-categorized the URL into a category that is permitted, the user still receives the block message and the category listed in the block message is "Proxy Avoidance".

When I run test filtering inside of the triton manager it shows that the URL is permitted and shows the category I re-categorized it to.

I've tried restarting the filtering service on the appliance the user is hitting, but nothing changed.

Has anyone ran into this?  Any fixes or reasons why this could be happening?

Can I run snapshot manually with CLI?

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Hi,

Can I run snapshot on the CLI, backup and restore?

I  need to run in with crontad  for export it to outside server.

I’m using software installation.

 

Support is not responsive [:@]

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Our Triton console has been down for 48 hours and nobody from Websense support has contacted us.

It is REAL PROBLEM when you cannot control the Websense environment.

 

No reports, can't change policies, monitor behavior, and etc.

HTTP Status 404 - /triton/pages/eipProductContainer.jsf

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Hello all,

Our standalone install of websense is having an issue where after we upgraded the RAM for the server, I keep getting the following:

HTTP Status 404 - /triton/pages/eipProductContainer.jsf


type Status report

message/triton/pages/eipProductContainer.jsf

descriptionThe requested resource (/triton/pages/eipProductContainer.jsf) is not available.


Websense App Server/7.7

 

The websense db user and the websense triton settings database uid (postgres_eip) has the Log On As permission (which was when i noticed this problem).  i can restart any services with no problem and all websense services are running.  Can you guys help?  Thanks.


Report -Total site requests for time period

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Hi - I see that I can create a "Top Sites Visited" report in Websense 7.7 that lets me set a date range and the top N number of site visits.

Is there a way to run a report that simply shows me the total number of requests that the web filter processed for a given time period? URLs are not as important, as I'd just like to see what kind of load the filter server was encountering over a time span.

If there's a better way of getting that info, I'd be interested in hearing that too. Thanks

Heads Up - Websense Endpoint and Firefox v18 issues

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Anybody else have any problems with V18 of FireFox and the Websense Endpoint client?

 

 Firefox just crashes straight away. We are on the latest version of the endpoint client, I checked this morning.

 

see here: https://bugzilla.mozilla.org/show_bug.cgi?id=828184 It's not jsut my company.

 

I'm going to log this with Websense, but if anyone can offer a workaround please post.

 

 

 

Can't figure this one out

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I'm not really sure what's going on with this, but every morning when my users arrive I get an absolute flood of the following alert emails.  I cannot figure out where these might be coming from. Anyone seen this before? It looks like it must be coming from an embedded ad somewhere, or just miscategorized perhaps.

Date: Thu 28 Mar 2013 06:29:35 AM CDT
Type: Information
Source: Websense Usage Monitor

 

A client has exceeded a configured daily Internet usage threshold.

For more information, run investigative or presentation reports in TRITON - Web Security. See the TRITON - Web Security Help system for details.

User name: LDAP://10.101.1.52 OU=Users,OU=Users,DC=mydomain,DC=local/Joe Username User IP address: 10.122.98.198 Threshold (in visits): 20

Category: Illegal or Questionable
Action: Blocked

--Most recent request--
URL: HTTPS://64.145.84.56:443
IP address: 64.145.84.56
Port: 443

 

7.7.3 upgrades

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Just wanted to know how your experiences of upgrading to 7.7.3 have been. We are looking at going from 7.7.0 to 7.7.3 and would just like to know if anyone has experienced any pain. Obviously web/mail is a crucial system and I'm just doing some prep work to make sure nothing breaks when I do this.

Cheers

ARM Static Bypass IP groups

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Would it be possible to group IP addresses or IP address ranges based on a specific URL or Application?  That way, should those IPs change, you can just go to that group and make the necessary changes instead of hunting through a long list of IPs.  If grouping is not possible, perhaps a tag or description field?

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