Very poor support by websense
The below is my mail to websense. Still they cant resolve the issue, i will be switching to new product soonI have spent almost 5 to 6 hour of my time with the various support team for the resolution...
View ArticleUnable to connect to the Websense download server: DNS lookup failed
All of a sudden since late Friday, 3/7, my 7.8.1 Web Security installaiton gets this. I rebooted the server. When I use IE from the server, I can browse to any website.How can I troubleshoot this?...
View ArticleHome page blocked
Hello all,We recently have been having an issue with the whole/inks of our home page being blocked (This webpage is not available appears after a delay), it not a filtering issue but a problem with our...
View ArticleWifi configuration in Websense
When I am connected to my company's wifi how Websense does the filtering? How to check wifi network configuration in Websense?
View Articlev5000 g2 appliance backup/restore
Can you backup the appliance configure in version 7.5 and restore it after a fresh 7.8 install?
View ArticleAlarm messages in Content Gateway by SMTP for virtual IP failover
Hello,Acctually in version 7.8.1 there is no an alarm by SMTP in Content Gateway when a node in the cluster fails and other node can assume the failed node's responsibilities.The customer can not see...
View ArticleWhere is the Endpoint Installation Package?
Newbie question - sorryI've clean installed Websense web filtering on a Windows 2008 R2 Server. But I can't work out from the documentation how to connect a client. Do I just set the websense server as...
View ArticleWebsense Exploer Reporter Scheduler
We are currently experiencing an issue where the Websense Reporter Scheduler will not start. Not sure what the issue is, but so far my attempts to find a resolution in either the Knowledge Base or the...
View ArticleReporting on Quota Time Usage
We would like to have a report that allows us to report on the Quota time usage of users and the sites they were visiting during the quota time.
View Articlerollback from 7.8.2 to 7.7.3
Is there a way to roll back the deploy of Triton 7.8.2 on windows ? This deploy has caused an issues where one of my network agents will not longer start properly. I have tried the various fixes for...
View ArticleTime based policy assignment to user/Group/OU/IP
In our organization we get requests for allowing access to specific sites/categories for specific users/groups for a limited time window. We have configured specific policies for the same. Whenever...
View ArticleClobbered on a new installation
I am doing a brand new WS 7.8 Installation and I performed all of the steps in the listed urlhttp://www.websense.com/support/article/kbarticle/How-to-Back-Up-and-Restore-the-7x-Policy-DatabaseI did...
View ArticleLocal GRE Tunnel Endpoint IP
I'm in the process of performing a clean install of 7.8.2 because the 7.6.7 version we have in production is very unstable. The content gateway wccp section has an additional requirement when...
View ArticleWebSense RTM Client
After doing a Windows optional update this morning the WebSense RTM Client service will not continue to run.When I start it, it will start OK and run for about a minute and then stop. Any ideas/fixes...
View Articleis this still applicable to Websense 7.8? (Carrying over configuration and...
It doesn't show 7.8 on here, if it is not applicable, can you please direct me to what is? http://www.websense.com/support/article/kbarticle/How-to-Back-Up-and-Restore-the-7x-Policy-Database
View ArticleAfter installing and configuring Websense 7.8
When I add my GC server and test the connection, I get the following Unable to connect to the directoryI use the full distinguished name option with Active Directory Native mode.I use account\domain...
View ArticleMixed versions of filtering agents?
Hi, Our environment consists of a regional policy server, with a filter agent and network agent installed at each branch office (around 20), with most of these installed on Windows 2008 servers. We...
View ArticleRequest for "Allow access" action for "File Blocking"-"File Types"
"Web Security"-"FileBlocking"-"FileTypes" classifications currently have actions of "Do not block" & "Block access". Request an additional action of "Allow access".Under a "File Type" option...
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Not able to Open or Manage cases online
Hi Websense,Thanks for the products that you have and for the awesome tech support service that provided over the years.Can you try to fix the online case creation experience better? it seams that it...
View ArticleHow to preserve an installation and configuration
Hello, I have just completed a major installation of Websense 7.8 on a Windows 2008 R2 64 Bit server. I made some mistakes along the way which required more overhead than I anticipated. Now I have it...
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