Default Policy being applied to users that already have a policy

I have policies applied to OU's in AD. Today I get a call that users are getting block pages. I use the toolbox tool check policy on the Triton Console that tells me what policy is being applied to a user. It says the default policy is begin applied which explains why certain sites are being blocked for these users. But what doesn't make sense is that under the client section I still see my other policies being applied to the OU that these users are members of. So they should only get the default policy if no other policy is applied. Another policy IS being applied. Any help? I did try to remove the policy and reapply but this did not help.