Running Triton 7.8 with Web Security only. This is a newly built server, everything was working fine and the end of last week, nothing changes were made over the weekend. This morning I am unable to log into the management console for Web Security. Logging in using the built-in admin account shows the following message:
The Web Security manager cannot connect to Policy Server. Make sure Policy Server is running, and that network communication is possible between the TRITON management server and the Home Policy Server machine. To attempt to restart the Home Policy Server, click Restart.
Logging in as a delegated admin
Web Security could not be launched.
There is no Policy Server running at this IP address.
All services are running and there are no errors in the Windows Application log. Traffic is still being filtered and the correct policies appear to be being used.
I see the following errors in tomcat\logs\websense.log when logging in as a network account
2013-11-11 10:19:35,122 [http-bio-127.0.0.1-18440-exec-1] ERROR com.websense.shared.WIFFLE.WsConfigServiceProxy - Error retrieving service version for WsConfigService: 10.125.122.18
2013-11-11 10:19:35,122 [http-bio-127.0.0.1-18440-exec-1] ERROR com.websense.admin.fw.server.wiffle.dao.WiffleCommManagerImpl - Error connected to the Policy Server @10.125.122.18:55806because: Failed to get Config Service Version from Server.
2013-11-11 10:19:35,126 [http-bio-127.0.0.1-18440-exec-1] ERROR com.websense.admin.fw.eip.WebEipAgentAdministratorsStrategyImpl - WSG Server Side Errors during login attempt.
2013-11-11 10:19:35,127 [http-bio-127.0.0.1-18440-exec-1] ERROR com.websense.java.eip.agent.webaction.interactions.SSOPairingInteractionHandler - Failed to update administrator state: [isSuccess? false; messages: (login_policyserver_missing_error)There is no Policy Server running at this IP address. ;]
2013-11-11 10:19:35,127 [http-bio-127.0.0.1-18440-exec-1] ERROR com.pa.fw.server.integration.applicationservice.IntegrationConnectorHandlerAdvice - Error occurred during integration connector action, making sure the ResultDescriptor is marked as failed
I have gone through the troubleshooting steps in this article http://www.websense.com/support/article/kbarticle/There-is-No-Policy-Server-Running-at-this-IP-Address