V10K users should not be penalized for choosing the appliance. Customers that run individual components like the WCG, WSS, etc are allowed to access each module, customize or tweak Websense configuration files, troubleshoot directly on the box without using a CLI emulated in web browser with limited functionality, maintain and archive logs, etc. Simple SSH access to the modules would be a nice feature and would probably cut down on support calls to access the V10K which would in turn free up WS Tech Support resources so customers will not have to wait in the queue for 45 minutes or 1-2 days for a call back.
↧