is that what we pay for ,what this premium support 2 day and the ticket still not assign to the engineer
if your support like this why you force me to pay for
this what you write about your premium support so please respect what you say
Websense Premium Support
Your business doesn’t stop for weekends or holidays and neither do we. With
global facilities and highly trained technical support engineers, Websense
Premium Support delivers all the benefits of Standard Support— around the
clock. With exclusive, unlimited access to a dedicated telephone number, you
can be assured your most pressing and difficult questions regarding Websense
installation, configuration, or software issues will be answered 24 x 7. Websense
global, “follow-the-sun” support centers and target–one-hour response times
for severity-one issues, ensure you receive priority when you call. Designed
for all customers with 24-hour operations, Websense Premium Support helps
ensure that your systems are up and running and that your investment and your
essential information are protected, around the clock
regards