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v7.7.3 NetworkAgent.exe crashing. Faulting module RemoteAdapter.dll

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Hello,

Websense Web Filtering v.7.7.3 is running in integrated mode. Network Agent is installed on a physical machine monitoring  the network with 2 NICs. The OS is a Windows Server 2008 Standard SP2 64 bits with 24 Gb of RAM and 2 quad core processors running at 3.15 GHz. Number of seats is 2000. The physical machine resources are barely used as you can imagine.

Even so, NetwokAgent.exe is crashing a dozen time a day, but only during business hours, when people are working. No crashing during the nights and the week ends.

Last time, I was able to see the process crash when reaching around 2Gb of RAM. Can I suspect a faulty RAM module on the physical machine?

Some notes: the server is 64 bits, but the process is 32 bits. Also, Network Agent is used only to monitor bandwidth usage. Finally, this is a fresh install and the process has been crashing since the beginning.

Any advice would be greatly appreciated.

Thank you,

Louis


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