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User Being Filtered But Not Logged

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I have a user that does get filtered by Websense, they actually received blocked page notices.  However, when I run an investigative report, it show the user has had no activity.  I know that there should be quite alot of activity on this user's report.  This has been going on for a couple of months now.    I am not seeing any other related issues.  The user name and their IP address are both shown in the client list.

We are on version 7.7.

Any suggestions?


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