Hello:
We are running Web Filter 7.1. We've been experiencing a problem for several months, and I've been trying to troubleshoot however so far I have not been able to determine a solution. The problem is this:
We have a single active directory domain, with a handful of groups with a policy defined for each group. The users are members of these groups, to map them to the correct policy. Everything works fine, except that once in a while a user will get the default policy rather than one of the policies we have defined. When they click on the More Info link, it is showing that Websense is seeing them as "local system", and not by their domain username. It ONLY happens when they are accessing the Internet with a wired and wireless connection simultaneously, and the wireless interface is seen as "local system" by Websense. Clients are running Windows 7 64-bit. If we turn off wireless on the client computer, everything works fine and Websense sees the regular user account and grants correct access.
Unfortunately, this problem is VERY sporadic. We have about 600 users and the problem comes up once every couple of weeks. I've checked and do not see why Websense would be seeing the "local system" rather than the correct user.
I haven't been able to locate any information on this exact problem. Is there anything that we can check?
Thank you for your help on this.