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We are a large education organisation with approx 70000 users and rely on reporting data for capacity planning and understanding user behaviour. Triton reports incorrect data transfers for users in either the upload or download directions. Cases have been logged with the Websense Technical support and as a result we are advised that the data reporting behaviour is per design. User data transfer volume is reported on the packet header counters which does not reflect the actuals.
We would like to raise a Feature request to correct this anomaly so that figures are based on actual data transferred.