Invalid Blocked Websense Message

Hello,

We have a user who's trying to access a specific URL that once was accessible but now, the user isn't able to access the site. The strange part is that the URL isn't listed in recategorized "Block" category but Websense thinks that it is. We aren't blocking that URL. The version of Websense Web Security is 7.7.

Any help you can provide would be great.

Thanks.