Hello,
I have a customer that is on version v8.0.1 and the postgres.exe is not shutting down properly when you stop the Websense Triton Settings Database or the Policy Database. We are able to shut down the services, but they do not start back up without a reboot. When attempting to start the Triton Settings Database, we see the following error in the Event Viewer.
FATAL: lock file "postmaster.pid" already exists
HINT: Is another postmaster (PID 4032) running in data directory "D:/Program Files (x86)/Websense/EIP Infra/pgsql/data"?
pg_ctl: this data directory appears to be running a pre-existing postmaster
Timed out waiting for server startup
When I open the task manager, I can see that a postgres process for the Triton Settings Database is still running with the following command:
"D:/Program Files(x86)/Websense/EIP Infra/pgsql/bin/postgres.exe" -D "D:/Program Files(x86)/Websense/EIP Infra/pgsql/data" -c escape_string_warning=off -c standard_conforming_strings=off -p 19432
Once I kill this process, the service Triton Settings Database is able to start, along with the other Triton services. Even though the services are running, we are not able to get to the Triton login page. When looking at the processes in Task Manager, I see a postgres.exe for EIP is still running with this command:
"D:/Program Files(x86)/Websense/EIP Infra/pgsql/bin/postgres.exe" --forkbackend "4736"
I am not able to kill the command with the End Task button. The process continues to run even though all the Triton services are off. Are there any logs we can take a lot at to troubleshoot this issue? I am not sure what is causing the postgres.exe to continue running after the services are shut off.
Regards,
Trinidad