Hi,
We've recently pushed the masses of our users traffic out to the Websense\Forcepoint cloud security.
Our head of department is naturally interested in the reporting. Whilst the block based approach to building custom reports is very useful, we are finding the actual content quite misleading.
Let's say for example, that we are interested in behaviour of social media sites. Whilst we could see that user A has, according to the websense reports been to twitter and amassed many hits, one could initially think that the user is not working. However it can be that a page with a twitter link\video is logging hits, without the user actually performing any actions. Therefore with regard to HR purposes, this information is not usable. Whilst I appreciate that a website is constructed from many components, which create an "active content", the active content naturally creates hits, which amass bandwidth, which attributes to time spent.
With this in mind, what's the general consensus & attitudes towards Websense\Forcepoint Reporting? Is it that you can't use this stuff to enforce an acceptable usage policy? I like that you can see trends of social media categories access times through the day, but it all seems a bit moot.
Discuss :)