Filtering Service

I have changed my appliance to user directory and filtering instead of filtering only and now I can not start the Websense Filtering Service on the Triton Box. I get "The Websense Filtering service on Local Computer started and then stopped"

Also when using the Triton manager I can't do any investigation on any user unless I change the policy server on the Triton manager to the Application manager by using the switch button.

Is this by design or have I done something wrong somewhere?

Any advice greatly received...