Problem to Download the Master Database - No Filtering Service is installed for this Policy Server

Hi Team

We are facing a lot of problems with the download of the master database.

The server it's connected directly to Internet, with full permission (Just for tests), the download stars, but almost at the end of the proccess, appears the error message "No Filtering Service is installed for this Policy Server"

I already did a fresh download (https://pt.websense.com/support/article/t-kbarticle/Fresh-Master-Database-Download);

And a Database update fails with errors (http://www.websense.com/support/article/t-kbarticle/v7-Database-update-not-successful-1258048539721);

And also a Filtering Service reinstall.

Any ideia?

Best Regards,

Jeferson Furio