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proxy problems

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Hi guys,

I need some help here.

I have a client  with some issues when he try to access to a site

https://reportnew.netprovider.biz

So, i have a a custom filter  with a regular expressions  on it,  that permit this site, and also have a Recategorized URLs  filter  with the same url.

Anyway the client says That it was able to navigate to the site without problems but Suddenly he Couldn't do it anymore

 

He sent me  a picture of the message in his browser  it says

ERR_TUNNEL_CONNECTION_FAILED

anyone know what can i do to fix this problem?

Thanks! 


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