So I have a unique issue that popped up recently. One of our admins went to log into the Triton Unified Security Center, after putting in his credentials, we get the following error message.
The Web Security manager cannot connect to Policy Server. Make sure Policy Server is running, and that network communication is possible between the TRITON management server and the Home Policy Server machine. To attempt to restart the Home Policy Server, click Restart.
After we see this, I check the status of our Policy Server, and everything is in the green. I reboot the Policy Server and nothing changes.
Patched our Policy Server up to the latest (7.8.4), but nothing has changed. I also rebooted our TRITON server, nothing has changed.
Looking through the event logs on the TRITON server, I am seeing the following error message logged every minute.
Faulting application name: WsScheduler.exe, version: 7.8.1.1485, time stamp: 0x525901e3
Faulting module name: WsScheduler.exe, version: 7.8.1.1485, time stamp: 0x525901e3
Exception code: 0xc0000005
Fault offset: 0x0000000000006963
Faulting process id: 0x7f8
Faulting application start time: 0x01d0358e2e65697f
Faulting application path: D:\Program Files (x86)\Websense\Web Security\bin\WsScheduler.exe
Faulting module path: D:\Program Files (x86)\Websense\Web Security\bin\WsScheduler.exe
Report Id: 6c227f3b-a181-11e4-b81a-0050569c41e3
Anyone have any ideas of where to look at to get this resolved?