we have an Installation of Websense Web Security 7.8.3.1295 on a 2008R2 Server which has the following Components installed:
Remote Filtering Client Pack
Remote Filtering Server
now i am trying to upgrade to 7.8.4.1390 when running the installer i am presented with an error that the installed could not stop the Remote Filtering Client Pack Service, This service does not exist. Running services.msc i can see the only Websense services are:
Websense Control Service
Websense Remote Filtering Service
Both of these are stopped there are no Websense processes running other than the 2 installers, yet i still receive the error and i cannot proceed any further.