We have data security policies set up to encrypt files containing sensitive data (PII, Medical info..etc) when they are transferred to removable media. The policies work as intended when sensitive data is transferred to USB devices but fail with CD/DVD media.
Instead of having the files encrypted as defined in the policies, they are instead blocked.
The only available solutions are:
1. to have the users use a USB device
2. Bypass DLP which means transferring sensitive data unencrypted - which is definitely what we do not want to do.
The issue has been ongoing since v7.7.3. We now have v7.8.4 and that has caused a lot of aggravation and frustration for our users.
I have had several troubleshooting sessions with Support but they have been unable to resolve the issue thus far.
Could you include the option to encrypt sensitive data when transferred to a CD/DVD media and/or provide a hotfix?