Hello guys,
I have a distributed websense configuration, with a main windows server working as the main policy server, and a a couple of linux servers working as filtering services.
A couple of days ago, my config.xml died. Apparently a service died in the middle of a write operation and the xml file was broken. No worries, right? I have the config.xml.bak for this cases...
Well, the backup file was a copy of the corrupted xml file. Very nice!. So I have been trying like crazy to fix it. Finally I decided to uninstall, nothing worked... apparently this config.xml file is WAY more important that I thought.
So I decided to download a 7.8.4 installer (I have a 7.8.1 installation), tried it and still didnt work... So I god creative... I stopped all services, removed all the Web Sercurity related services with SC.exe, then renamed the "Web Security" directory.
Finally the Installer (7.8.4) worked. It did the upgrade of the EIP Infra, and after that I tried installing all the Websense services, and EVERYTHING WORKED... woohooo... well, sort of...
All the services are running, and a lot of ports are running, aparently even the remote linux boxes are connecting to the server... but the 9443 port never opens, so I can't enter the management interface, and can't do anything.
I think there is some kind of ID discrepancy between the EIP Infra services and the Web Security management services, but everything appears to be running fine, no errors whatsoever.
I have been cracking my head on this for too many hours now, with no idea how to move forward.
I guess a full uninstall and reinstall would do the trick, but I would love to keep my settings, we have a lot of custom configurations.
Can anyone please point me in the right direction or help me in discovering why the triton mngmt interface is not coming up?
I think it should be something simple, now that all services are up. Maybe could be just something I am overlooking.
Thanks in advance
Luis