Hi all,
I'm brand new to Websense / Triton products, I'm trying to get a new installation of our Websense Web Filter up and functional. Our former Websense Web Filter server has crashed hard (RAID controller / HDD failure). We're taking this opportunity to move to a fresh install of 7.8.2, and I'm currently stumped on what steps I need to take or may have missed. As our former server is currently inaccessible I am unable to access its configuration for reference.
New Server Hardware: Lenovo ThinkServer RD340, Xeon E5-2407 v2 @ 2.4 GHz, 24 GB RAM, 1 TB HDD.
New Server Software: Server 2012 R2 Standard, WebsenseTRITON782Setup.exe
Our out-of-action Websense server had been in place since before I joined the team, and documentation is sparse since the installation was handled by a third party we have ceased to do business with.
I have been following the Websense TRITON Enterprise Installation Guide v7.8.x, and also concurrently referencing the "Installation Instructions: Web Security and Web Filter" pdf.
Since our former server contained all components I have been tasked to replicate that with the new installation (I am fully aware of the numerous warnings regarding possible performance issues).
Currently installed on the new server:
Websense TRITON Infrastructure v7.8.2.226
Websense Web Security / Websense Web Filter v7.8.2.1167
Microsoft SQL Server Compact 3.5 SP2 Query Tools ENU
Microsoft SQL Server 2008 Setup Support Files
Microsoft SQL Server 2008 R2 Policies
Microsoft ODBC Driver 11 for SQL Server
Microsoft SQL Server Browser
Microsoft Command Line Utilities 11 for SQL Server
Microsoft SQL Server 2008 R2 Native Client
Microsoft SQL Server 2008 R2 Setup (English)
Microsoft Visual Studio Tools for Applications 2.0 - ENU
Microsoft SQL Server Compact 3.5SP2 ENU
Microsoft SQL Server VSS Writer
Microsoft SQL Server 2008 R2
Microsoft Report Viewer Redistributable 2008 SP1
I am able to access the Web Security dashboard through the TRITON Unified Security Center as the Super Administrator. We are not currently licensed for Data, Email or Mobile Security.
When I began writing this post the Health Status showed that the initial Master Database download had been interrupted and was in progress. I finished one MD download last night, another was in progress at 97 / 416 MB. I am currently unable to access any of the panels as I get the same result for each:
"System Temporarily Unavailable"
"System Temporarily Unavailable The TRITON management server is either down or initializing"
I have followed through the entire Initial Setup Checklist and have added a custom filter/policies and manually added all IP addresses we need filtered etc.
Right now I'm unsure as to what else I need to do, any pointers would be most appreciated, I think I've gone as far as I can with the documentation I have.
The only elements not installed via the setup.exe under "Web Security or RiskVision" are as follows:
Filtering and management: State Server
Filtering and management: Multiplexer
User Identification: eDirectory Agent
User Identification: RADIUS Agent
Integrations: Filtering Plug-in
Remote Filtering: Remote Filtering Server
Interoperability: Linking Service
Interoperability: Sync Server
Interoperability: Directory Agent
Sorry for the wall of text, thanks in advance.