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Websense Support is VERY VERY POOR. Technicians are not responsive

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Who are Managers or VP of this group.  Should be replaced !!!!

Hard to recommend Websense to others due to unresponsive and poor support.

I have Premium Support (24 X 7 Severity 1), but it is hard to create a Severity 1 case during non business hours.

No response from Tech Support adds to the frustration levels.  Filtering must be disabled in order for business to continue when there is a Websense issue.


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