Hi,
We are going to upgrade from Websense Security Filter 7.1 to 7.8.3 and we are testing it right now on a virtual server.
What we have going on right now is our live server is running Windows Server 2003 with Websense Web security filter 7.1 installed. i used the wsbackup utility from the KB's to backup the policies and filter settings and that worked just fine.
On the test server, which is Windows Server 2012, on a virtual machine, with Triton Unified Security Center with web security and filter 7.8.3 installed. The instructions for restoring the old files into the new system are not very clear and just says to run wsbackup -r -f archive_file.tar.gz in a command prompt. That's pretty much all it says. I assume that "archive_file.tar.gz" is supposed to be replaced with the name of the backup I got from the 7.1 server. Also, I am assuming that I need to run the command prompt as administrator. When I run the command it takes a while to give me anything and then says it is "starting the critial stage....." and after that it says "Starting New Diagnostics..." "std::runtime_error: Cannot start the service" "ERROR BackupRestore - Process failed: exit code: 1"
Apparently whatever it did it turned off a very large majority of the Websense services. not a problem but now the policy database, policy server, rtm server, and the usage monitor will not turn back on. I can't get the admin web console to come up and I am at a complete loss as to what to try next.
Can someone explain what is going on and let me know if I need to provide any more information.